Legal Notice
Specified Commercial Transactions Law| Distributor | Takakuraen chaho Co., Ltd. |
|---|---|
| Operations Manager | Yoshinori Takakura |
| Head Office Location | 2348-1 Shimohanda, Oita City, Oita Prefecture 870-1112, Japan |
| Phone Number | +81-97-558-9059 |
| Email Address | info@takakuraen.net |
| Customer Support |
・We accept inquiries 24 hours a day via the contact form. * Replies will be processed sequentially during our support hours (10:00 - 17:00 JST, excluding weekends and Japanese national holidays). * We usually reply within 2 business days. |
| Website URL | https://takakuraen.net |
| Online Store URL | https://takakuraen.net/store |
| Selling Price | Indicated on each product page. |
| Additional Fees |
・International Shipping Fees
* Shipping rates vary by destination country/region. The exact shipping cost will be calculated and displayed on the checkout screen after you enter your address.
* Import duties, taxes, and customs clearance fees are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchasing. |
| Payment Methods | ・Credit Card ・Apple Pay ・Google Pay |
| Payment Timing | Payment is processed at the time of order completion. |
| Sales Quantity | Indicated on each product page. |
| Delivery Time | For international orders, we will prepare and ship your items within 5 business days after receiving your order. (Shipping holidays: Saturdays, Sundays, Japanese national holidays, and year-end/New Year holidays) * Please note that international delivery times vary greatly depending on the destination country, customs processing, and local postal services. Delays may occur due to weather, traffic, or other unforeseen circumstances. |
| Returns and Exchanges | 1. Returns, Exchanges, and Cancellations for Customer Convenience Due to the nature of our products (food/tea), we do not accept returns or exchanges for customer convenience once the items have been shipped, from the perspective of hygiene and quality preservation. ・We will not accept returns or exchanges for any reason, such as "different from what I expected," "ordered the wrong item," or "didn't like the taste." ・If a cancellation or refusal of receipt occurs after the product has been shipped, we will charge you for the actual round-trip shipping costs and packaging materials. 2. Defective or Damaged Products We take all possible measures to ensure product quality. However, we will gladly exchange the product for a good one (or issue a refund if out of stock) ONLY if there is a mistake on our part, such as "wrong product," "insufficient quantity," or "damaged/soiled product." ・Please be sure to contact us by email within 7 days of receiving the product. We cannot respond if the deadline has passed. ・We will cover the return shipping costs for returns or exchanges due to our mistakes. ・【IMPORTANT】 We may refuse to accept returned items if they are sent back without prior notice. |